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Terms & Conditions
WPI values its customers and will make every effort to maintain the highest
professional and ethical standards. However, WPI regards as invalid any
special terms and conditions set forth by any other party, including purchasing,
quotations, warranties or other statements. WPIs response to a quotation,
purchase order or inquiry shall not be construed as acceptance of any conditions
stated therein.
Credit Terms
Terms Net 30 days from date of invoice to customers with satisfactory credit
references. WPI retains the right to change specifications or discontinue products
without prior notice.
Warranty
WPI strives to maintain the highest quality standards in all products. We
warranty these products against defects in workmanship or materials, and
all WPI products retain a warranty of 6 months from the date of purchasing.
However, WPI hereby specifies that no use or application of any product may be
suitable or successful for a specific application and therefore waives all liability
in that regard. It is the sole responsibility of the buyer/user to apply the product
in a manner consistent with its intended use. WPI products are not approved
for human use unless specifically stated in writing with accompanying FDA
(or applicable) documents. WPI assumes no liability or legal, moral, ethical, or
fiduciary responsibility for a use of any product in the WPI catalogs in treating or
studying humans. Warranty terms and conditions will not apply if the instrument
is damaged due to the user fault.
Prices
WPI maintains competitive world wide pricing. Prices listed for standard items as
described are net and subject to change without notice. Prices (in U.S. dollars)
do not include shipping charges. Formal quo ta tions are valid for a period of
30 days unless otherwise specified. Pur chas es may be charged to your VISA,
MasterCard, or American Express account.
Taxes
We reserve the right to add any taxes required by local law or or di nance.
Institutions operating under tax-free conditions must state applicable license or
contract number and be prepared to furnish necessary exemption certificate.
Packaging and Shipping
Equipment is shipped in adequate commercial packing. All packages should be
checked thoroughly before being discarded. The customer pays shipping and
handling expenses, including adequate insurance coverage.
Claims and Returns
Inspect all shipments upon receipt. Missing cartons or obvious damage to
cartons should be noted on the delivery receipt before signing. Concealed
loss or damage should be reported at once to the carrier and an inspection
requested. All claims for shortage or damage must be made within ten (10)
days after receipt of shipment. Claims for lost shipments must be made within
thirty (30) days of receipt of invoice or other notification of shipment. Please
save damaged or pilfered cartons until claim is settled. In some instances,
photographic documentation may be required. Some items are time-sensitive;
WPI assumes no extended warranty or any liability for use beyond the date
specified on the container. Do not return any goods to us without obtaining
prior approval and instructions from our Returns Department. Goods returned
unauthorized or by collect freight may be refused. Goods accepted for restocking
must be in new condition, returned within 30 days, and will be exchanged or
credited to your WPI account and are subject to a restock fee of 25%. Goods
returned which were ordered by customers in error are subject to a 25% restock
fee.
To exchange a product, please return the original(s) in unused condition. Once
we received the item you wish to exchange, we will ship out the replacement
product.
To qualify for a refund, ALL items must be returned in their original condition,
including the original packaging and containers, documentation, warranty cards,
manuals, all accessories and must be suitable for immediate resale. Do not mark
or deface original manufacturer containers in any manner. We are unable to
accept returns that are not in its original condition, is damaged, used or returned
more than 30 days after delivery.
For a return and exchange form please go to HYPERLINK "http://www.wpiinc.
com/returns/rma-request.php" http://www.wpiinc.com/returns/rma-request.php
Repairs
The repairs of the instruments are outsourced. This can get expensive and time
consuming. Please contact our Returns departments for a quote.
Do not return goods until instructions have been received. Returned items
must be securely packed to prevent further damage in transit. The Customer is
responsible for paying shipping expenses, including adequate insurance on all
items returned for repairs. Identification of the item(s) by model number, name,
serial number and proof of purchase (packing slip number or invoice number) as
well as complete description of the difficulties experienced should be written on
the RMA request form and a copy of the form must be included with the item.
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You'll find all this and more in WPI's 216-page Laboratory
Equipment catalog. Call for your copy today -- or request
one online at www.wpiinc.com
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